FAQ's

1. What products does Univerelectra offer?

We specialize in high-quality kitchen appliances, air conditioning solutions, and elegant ceiling lights. Every product is carefully chosen for reliability, energy efficiency, and style.

2. Do you ship internationally?

Yes! We proudly ship worldwide. Delivery times vary depending on your location. (See our Shipping Policy for full details.)

3. How long will my order take to arrive?

Orders are usually processed within 1–3 business days and then shipped.
Estimated delivery times:

  • United States & Canada: 7–12 business days

  • United Kingdom & Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the World: 10–20 business days

4. How can I track my order?

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number. Click the link in the email to monitor your shipment in real time.

5. Can I change my shipping address after placing an order?

We can update your shipping address within 24 hours of placing the order. Email us at univerelectra@gmail.com as soon as possible with your order number and the new address.

6. What if my item arrives damaged or missing?

If your order arrives damaged or incomplete, contact us at univerelectra@gmail.com within 7 days of delivery with your order details and (if possible) photos of the issue. We’ll work quickly to resolve the problem.

7. What is your return and refund policy?

We accept returns on unused items within a specified period after delivery (conditions apply). For a smooth return process, contact us at univerelectra@gmail.com for instructions. (A detailed Returns & Refunds Policy can be added to your site for clarity.)

8. Do your appliances come with a warranty?

Many of our products include a manufacturer’s warranty. Warranty coverage and duration vary by product. Please check the product page or contact us for details.

9. How can I contact customer support?

You can reach our support team anytime at univerelectra@gmail.com. We aim to respond within 24 hours on business days.